We’re in week six of working from home and now this really does feel like normal. We’ve all embraced video conferencing with gusto, we’ve found new and innovative ways to service and support our clients, and we’ve just got on with things as best we can, under the circumstances.
While some aspects of working from home have certainly proven challenging, there has been one huge and surprising advantage; we’ve got to know each other and our clients a whole lot better. We check in regularly with each other to see how we’re all doing. We’ve seen each other’s kitchens and living rooms and noted each other’s taste in art and interiors. We’ve said hello to children and partners. We now know who’s messy and who’s tidy, who the good gardeners are, the best bakers and cooks. From a business perspective, we’ve developed a strong understanding of our clients’ unique, immediate and longer-term challenges and how we can best support them.
Most of all, we’ve really understood how this crisis is impacting every single one of us at both a personal and professional level. I think it’s fair to say, we’ve all become more human as a result.
This has also manifested itself in some of the changes we’ve made to our internal communications. At Connect Three, we now have a weekly session with a focus on providing regular updates on how the business is performing and how that’s changing week-to-week. Added to that we have a Friday Happy Hour where we commit to hanging out with each other, taking part in trivia quizzes (we know who the music nerds are now) and having a virtual look round each other’s houses. We also send out a weekly survey to gather how everyone is feeling about the week ahead (we have all gone through ups and downs) and what each person is focussed on achieving, not just at work but for themselves.
We all agree that we know each other a lot better than we thought we did before and want this to continue into the future. It has made a real difference to how we communicate and ask for help.
Looking After Our Health
Of course, looking after our mental health has taken on renewed importance in recent weeks. Some of our team have recently taken on the challenge of running 5k every day to get out in the fresh air, have a bit of mental downtime, and support and encourage each other in getting through lockdown.
For the Most Part, it's Still Business as Usual...
Although it is impossible to run in-person programmes at the moment, there are a number of clients who remain incredibly dedicated to continuing to develop their staff, especially those in the food, telecom and finance sectors. Almost all clients, however, are looking for support and advice in helping to scenario plan the best approach to strategy review, and the best way to pick up their business again as we move towards the relaxing of lockdown and coming out of furlough in the coming months.
As a result, we’ve put more focus than normal on understanding our resource capacity. We’re regularly assessing who’s over stretched and who might have more availability to assist. This has allowed us to maximise resources right across our team and, importantly, help each other out as needed, spreading the workload to meet changing client demand.
It also has an added benefit in allowing our people to experience working with each other in a different way on client accounts that they may not have experienced before, and to learn some new skills or ways of working.
In many respects, business continues to move on and be done, albeit differently to how it might have been done just a few short weeks ago.
What Comes Next?
In some sense, we’re very much in a holding pattern at present, waiting for the economy to reopen and get started again. The real work will begin when we return to the office, and while it’s almost impossible to say how the books will look at the end of 2020, we’ve already made some estimates as to where we hope to end up and adjusted costs accordingly.
We can help with many aspects of your business, both during and post-lockdown, so please get in touch to find out more.